Steinway case management programs serve adults with chronic and persistent mental illness and children and adolescents with serious emotional disorders. Each client is supported by a team that includes two intensive case managers and one supportive case manager. Steinway case management programs operate in Queens and the Bronx. Clients with severe problems receive intensive case management which provides a high level of supervision. And those with more functional ability get supportive case management. Clients can move easily from one level of care to another. Case management referrals for children and adolescents come from SPOA (Single Point of Access). Funding for all Steinway case management programs comes from New York State and Medicaid. Case management begins with the creation of a strength-based service plan. While case management is a recent phenomenon, its underlying philosophy is consistent with Steinway’s traditional belief in the importance of comprehensive care. The agency has always held that people with serious mental illnesses have multiple needs. They require on-going support and should be served in the community.
Services:
Keep clients with chronic mental illnesses stable.
Avert or minimize hospitalizations and emergency room visits.
Avoid out-of-home placements for children and adolescents.
Ensure that problems are addressed quickly.
Assist clients in reaching personal goals.
Goals:
Getting mental health care and staying in treatment.
Securing housing, medical care and income supports.
Staying on medication.
Getting supportive services and navigating other service systems.
The Adult Blended Case Management Program
Based in Long Island City, Adult Blended Case Management serves individuals aged 18 and older in Queens. Clients have severe and persistent mental illness and are at high risk for hospitalization. Many have had repeated hospitals stays. Five case management teams assist a maximum of 220 clients.
Adult Blended Case Management: Yearly Statistics
309 clients assisted
55% receive intensive case management and 45% receive supportive care management
Serves a population that is 37% Caucasian, 31% African American, 18% Latino, 5% Asian and 9% other
Services provided in English, Creole, Spanish, French and Mandarin
The Bronx Children’s Blended Case Management Program
The Bronx Children’s Blended Case Management Program is New York’s largest case management program for young people. Clients range in age from 5 to 17. Seven case manager teams serve a maximum of 308 clients.
The Bronx Children Blended Case Management Program: Yearly Statistics
375 children and families assisted
55% receive intensive case management and 45% receive supportive case management
Clients are 58% Latino, 37% African American and 5% other
Services provided in English and Spanish
The Home and Community Based Services (HCBS) Program
HCBS is for children and adolescents at highest risk for out-of-home placement or hospitalization. It is the most intensive of all Steinway case management programs. HCBS serves a maximum of 60 children and adolescents aged 5 to 18 living in Queens. Care is overseen by an individualized care coordinator.
The HCBS Program: Yearly Statistics
109 children and families assisted
Serves a far larger number of males than females
Clients are 61% African American, 18% Latino, 11% Caucasian and 10% other
Services provided in English and Spanish
The Queens Children’s Blended Case Management Program
Linked to HCBS, The Queens Children’s Blended Case Management Program serves those aged 5 to 17. One case management team and a supervisor staff the program. When children no longer require the level of support offered by HCBS, they can move easily to this blended case management program.
The Queens Children’s Blended Case Management Program: Yearly Statistics
44 children and families assisted
53% receive intensive case management and 42% receive supportive case management
Clients are 64% African American, 18% Caucasian and 9% Latino
Services provided in English and Spanish
Intensive Crisis Stabilization and Treatment Program (ICST)
The intensive Crisis Stabilization and Treatment Program, Steinway’s newest initiative, is a hybrid case management/mental health program. Designed to provide immediate services, ICST is for children and adolescents aged 5-17 at imminent risk of hospitalization. A 12-week program, ICST reduces a child’s symptoms, addresses the precipitating crisis and provides comprehensive case management services to the family. Staffed by therapists, services are provided at home and children and families are seen an average of two to three times a week. Steinway’s ICST is the only one of its kind in the Bronx and one of two in all of New York City.
ICST: Yearly Statistics
Serves 110 children in 4 annual cycles
Staffed by 4 intensive crisis stabilization therapists, 1 outreach worker and 2 supervisory and support staff
